This book presents a comparative international analysis of the impact new technology and, more specifically, information technology is having on the most rapidly growing area of economic activity, the service sector. Based on a five year research programme of 39 organizations in Europe, USA and...

THIS paper sets out a brief summary of the analysis of industrial relations systems that has emerged from the work of scholars observing the British situation over the past twenty years. In particular it focuses upon the 'consensus-convergence model' favoured by American academics in the 1950s...

This paper sets out a brief summary of the analysis of industrial relations systems that has emerged from the work of scholars observing the British situation over the past twenty years. In particular it focuses upon the 'consensus-convergence model' favoured by American academics in the 1950s...

This paper develops modes of analysis for three major issues in the study of trade unions as organizations. These are, first, their distinctiveness as a discrete type of organization; secondly, the nature of their membership attachment; and thirdly, their twin rationales of representation and...