Golhar, Damodar Y.; Deshpande, Satish P.; Ahire, Sanjay L. - In: International Journal of Quality & Reliability Management 14 (1997) 6, pp. 555-568
In the total quality management (TQM) environment, a major responsibility of TQM implementation rests with supervisors who translate the top management strategies into short‐term execution. Hence, the role of supervisors in the quality improvement efforts warrants a serious examination....