"The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world's leading specialists in the discipline explore foundations and innovations in services,...

Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Editors' introduction to the volume Eileen Bridges and Kendra Fowler -- List of contributors -- PART I: Foundations -- 1. Service-dominant logic: foundations and applications -- 2. Service-dominant logic and market...

Like the years 1918–20, the years 2020–21 will be remembered as the time of a global health crisis. In light of the COVID-19 pandemic, the Journal of Service Theory and Practice (JSTP) issued a call for papers to understand such crises and their implications for service organisations,...