Recent changes to health care reimbursements policy mandate hospitals to improve simultaneously on conformance and experiential quality. Conformance quality measures the level of caregivers’ adherence to evidence-based standards of care while experiential quality measures the level of...

To investigate the opportunity for hospitals to achieve better care at lower cost, we examine two key process quality measures – conformance quality and experiential quality – and two measures of performance – readmission rate and cost per discharge. Conformance quality represents...

Management studies suggest that developing and sustaining dynamic and operational capabilities is important in achieving competitive advantage. The process of developing capabilities is an underdeveloped research area and new insight is needed to understand how capabilities can be developed as...

The operating definition of manufacturing strategy in published research has often been too restrictive to accommodate the entire gamut of approaches used in practice. In particular, the manufacturing strategies of world class manufacturers do not fit the prevalent planning orientation suggested...

The manufacturing strategy literature suggests a number of areas in which decisions are of strategic importance. This study uses a survey of manufacturing executives from 213 business units in the United States to explore empirically the concept of strategic decision categories and improvement...

Purpose – Existing supply chain literature provides examples of countermeasures that firms can adopt to mitigate abnormal or catastrophic supply chain disruptions. However, none address reducing interactive complexity prior to adopting countermeasures to mitigate everyday or normal supply...