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Senior management perspectives and ISO 9000 effectiveness: an empirical research

Yeung, A.C.L.; Lee, T.S.; Chan, L.Y. - In: International journal of production research : American … 41 (2003) 3, pp. 545-570

Persistent link: https://www.econbiz.de/10006128291

Relationship stability and supplier commitment to quality

Lai, Kee-hung; Cheng, T.C.E.; Yeung, A.C.L. - In: International Journal of Production Economics 96 (2005) 3, pp. 397-410

Persistent link: https://www.econbiz.de/10005318249

The Driving Forces of Customer Loyalty: A Study of Internet Service Providers in Hong Kong

Cheng, T.C.E.; Lai, L.C.F.; Yeung, A.C.L. - In: International Journal of E-Business Research (IJEBR) 4 (2008) 4, pp. 26-42

In this study we examine the driving forces of customer loyalty in the broadband market in Hong Kong. We developed and empirically tested a model to examine the antecedents of customer loyalty towards Internet service providers (ISPs) in Hong Kong. Structural equation modeling (SEM) was used to...

Persistent link: https://www.econbiz.de/10010545027

From Customer Orientation to Costumer Satisfaction: The Gap Between Theory and Practice

Yeung, A.C.L.; Cheng, T.C.E.; Chan, L.-Y. - In: IEEE transactions on engineering management : EM 51 (2004) 1, pp. 85-97

Persistent link: https://www.econbiz.de/10005929128

The Driving Forces of Customer Loyalty: A Study of Internet Service Providers in Hong Kong

Cheng, T.C.E.; Lai, L.C.F.; Yeung, A.C.L. - In: International journal of e-business research : an … 4 (2008) 4, pp. 26-42

Persistent link: https://www.econbiz.de/10008270707

How supply quality management improves an organization's quality performance: a study of Chinese manufacturing firms

Lo, V.H.Y.; Yeung, A.H.W.; Yeung, A.C.L. - In: International journal of production research : American … 45 (2007) 10, pp. 2219-2244

Persistent link: https://www.econbiz.de/10007732221

Supply risk management via guanxi in the Chinese business context: The buyer's perspective

Cheng, T.C.E.; Yip, F.K.; Yeung, A.C.L. - In: International journal of production economics 139 (2012) 1, pp. 3-14

Persistent link: https://www.econbiz.de/10009988603

Configuring quality management and marketing implementation and the performance implications for industrial marketers

Lai, Kee-hung; Yeung, A.C.L.; Cheng, T.C.E. - In: Industrial marketing management : the international … 41 (2012) 8, pp. 1284-1297

Persistent link: https://www.econbiz.de/10010050587

Relationship stability and supplier commitment to quality

Lai, Kee-hung; Cheng, T.C.E.; Yeung, A.C.L. - In: International journal of production economics 96 (2005) 3, pp. 397-410

Persistent link: https://www.econbiz.de/10006237856

An introductory essay: Creating a competitive edge in operations and service management through technology and innovation

Cheng, T.C.E.; Choi, T.M.; Yeung, A.C.L. - In: Journal of engineering and technology management : JET-M 29 (2012) 1, pp. 1-3

Persistent link: https://www.econbiz.de/10009817208