Provides an overview of UK public and private sector organisations’ use of performance information relating to service quality. While they have made some headway in improving the range of performance information they have available, and in their use of such information, significant problems...

Abstract On February 1 2012, in a remarkable development, California’s 400 redevelopment agencies were dissolved. This article (1) traces the agencies’ evolution and the wider 67-year history of redevelopment in California; makes comparisons with other states’ use of redevelopment and tax...