Su, Lujun; Swanson, Scott R.; Chen, Xiaohong - In: International Journal of Contemporary Hospitality Management 27 (2015) 8, pp. 1750-1771
Purpose – This study aims to model and test the relationships between corporate social responsibility (CSR), corporate reputation, customer satisfaction and behavioral intentions. Design/methodology/approach – A total of 451 complete questionnaires were obtained from randomly approached...