Many companies are increasing their expenditure on information technology and information systems (IT/IS) to obtain or even sustain a competitive advantage in their respective marketplaces. Many managers, however, are often left with the quandary of how to evaluate their investments in...

Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in Transforming Government: People, Process and Policy, published by and copyright Emerald Group Publishing Ltd.