Narrow search
Showing 21 - 30 of 46
Cover Image
The Belfast Agreement and Cross-border Economic Cooperation in the Tourism Industry
Teague, Paul; Henderson, Joan - In: Regional studies : journal of the Regional Studies … 40 (2006) 9, pp. 1083-1096
Persistent link: https://www.econbiz.de/10007617972
Cover Image
Developing and regulating casinos: The case of Singapore
Henderson, Joan - In: Tourism and hospitality research : the surrey quarterly … 12 (2012) 3, pp. 139-146
Persistent link: https://www.econbiz.de/10010070916
Cover Image
Legitimising quality principles through critical incidents in organisational development
Mcadam, Rodney; Hazlett, Shirley-Ann; Henderson, Joan - In: International journal of quality & reliability management 23 (2006) 1, pp. 27-41
Persistent link: https://www.econbiz.de/10006359787
Cover Image
Influencing the future of TQM: internal and external driving factors
Mcadam, Rodney; Henderson, Joan - In: International journal of quality & reliability management 21 (2004) 1, pp. 51-71
Persistent link: https://www.econbiz.de/10006367353
Cover Image
Adopting a learning-based approach to improve internal communications: A large utility experience
Henderson, Joan; Mcadam, Rodney - In: International journal of quality & reliability management 20 (2003) 6-7, pp. 774-794
Persistent link: https://www.econbiz.de/10006368095
Cover Image
Adopting a learning-based approach to improve internal communications: A large utility experience
Henderson, Joan; Mcadam, Rodney - In: International journal of quality & reliability management 20 (2003) 6-7, pp. 774-794
Persistent link: https://www.econbiz.de/10006369177
Cover Image
The strategic "pull" and operational "push" of total quality management in UK regional electricity service companies
Mcadam, Rodney; Mclean, John; Henderson, Joan - In: International journal of quality & reliability management 20 (2003) 4-5, pp. 436-457
Persistent link: https://www.econbiz.de/10006370129
Cover Image
The strategic "pull" and operational "push" of total quality management in UK regional electricity service companies
Mcadam, Rodney; Mclean, John; Henderson, Joan - In: International journal of quality & reliability management 20 (2003) 4, pp. 436-457
Persistent link: https://www.econbiz.de/10006370911
Cover Image
A critical review of e-service in Northern Ireland Electricity
Henderson, Joan; Mcgoldrick, Eddie; Mcadam, Rodney - In: Managing service quality : MSQ ; an international journal 13 (2003) 6, pp. 463-470
Persistent link: https://www.econbiz.de/10007156540
Cover Image
Northern Ireland Electricity and the performance management movement: how five major organizational business units compare
Henderson, Joan; O'Neill, Edel - In: Total quality management 11 (2000) 4, pp. 521-529
Persistent link: https://www.econbiz.de/10007180284