Purpose – The purpose of this research is to develop and test a sense of consumption community measurement scale. The concept is examined in an exploratory study in the context of the perceptions of customers of financial services firms. Design/methodology/approach – This research consults...

Purpose – This paper aims to discuss the first effort to examine the relationships between satisfaction, the four loyalty phases, fortitude, and a sense of virtual community. Design/methodology/approach – Oliver proposed an innovative framework to explain the relationships between...

Purpose: The purpose of this paper is to examine the flow of refugees through the dual lens of supply chain management and national cultural values. Design/methodology/approach: The proposed model is first developed based upon an extensive literature review. The model is then applied to an...