Manufacturing systems are gearing up to meet the challenges of quality‐based competition. Process capability study and analysis have become critical issues in process control and a number of guidelines are available for process capability assessment. However, certain conditions like normally...

Benchmarking is recognised as an essential tool for continuous improvement of quality. A large number of publications by various authors reflect the interest in this technique. Reviews of literature on benchmarking have been done in the past by a few authors. However, considering the...

Total quality management (TQM) has spread its wings in every sphere of the global corporate world and Indian companies are no exception. In this paper, first the growth and spread of TQM in India is traced from its initiation to current status. Further, the paper has tried to identify the causes...