Whilst a consistent link between the adoption of human resource management (HRM) practices by organisations and their performance has been confirmed by numerous studies, there is a need for greater understanding of why such effects occur. Recently, the attention of researchers has shifted...

Purpose – This case study aims to describe the benefits of an evidence‐based, metrics‐driven approach to formulating HR strategy. Design/methodology/approach – The approach taken to developing the HR strategy at Royal Mail Letters involved five phases: identifying the priorities for the...