The international quality systems standard ISO 9000 is changing. Whilst much maligned, the standard has still done much to ensure basic quality requirements in world industry, commerce and the public sector. In November ISO 9001 is changing – dramatically – and ISO 9002 will no longer exist....

The ISO 9000 standard has been revised as of December 2000. It has been thought that the implications of addressing the changes may be particularly acute for small businesses, for which the impact of requirements and relative commercial costs of compliance can be greatest. In view of this, the...

Purpose – The purpose of the paper is to review and compare six sigma and the lean organisation approaches to process improvement. The basis for combination and compatibility is evaluated and a holistic approach proposed. Design/methodology/approach – The examination is based on the author's...

1. Developing an anti-fragile organisation -- 2. Anti-fragile governance, strategy and risk -- 3. Developing anti-fragile people and a culture of anti-fragility -- 4. Towards anti-fragile processes and operations -- 5. The use of information and technology, and the impact of innovation -- 6....