Purpose – This research paper aims to explore the application of Statistical Process Control (SPC) methods to measure the performance of a national supermarket chain's problem suppliers. The use of SPC control charts was expected to help in the understanding of the management of buyer/supplier...

Purpose – This reflective paper aims to identify and discuss key areas for the development of, and research into, supply network performance measurement systems. Design/methodology/approach – The paper traces the broad history of performance measurement before identifying the specific issues...

The supply chain presents many challenges for management and for the design of performance measurement systems. It is possibly one of the final structural areas of business in which significant savings are to be made, and it is becoming an increasingly important strategic tool as trade becomes...