Presents the findings of a global survey, undertaken by the European Centre for Total Quality Management (UK), which was aimed at identifying the critical success factors for the “effective internal transfer of best practices”. Overall, 227 organisations took part in the study. Participant...

Benchmarking is the search for best practices that will lead to superior performance in some business activity. Benchmarking can provide organisations with various benefits in process improvement, culture and, in actual financial terms, benchmarking can provide tremendous leverage. The generic...

It is becoming increasingly clear that the engine for organisational development is not analysts, but managers and people who do the work. Without altering human knowledge, skills, and behaviour, change in technology, processes, and structures is unlikely to yield long‐term benefits. Managing...

Both intellectual capital and the management of knowledge are strongly emerging themes in today’s organisational world. Many authors and practitioners note that the emerging patterns are that intellectual capital will replace natural resources, commodities, finance, technology and production...