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Client Satisfaction in Service Organizations: The Case of an Accounting Firm
Amba-Rao, Sita C.; Gupta, Jatinder N.D. - In: American Journal of Business 9 (1994) 2, pp. 47-54
Clients in an accounting firm were surveyed to identify factors relating to client satisfaction in service organizations. Four independent variablesÑcommunication, responsiveness, service quality, and effectivenessÑ correlated with, and explained the variance in client satisfaction....
Persistent link: https://www.econbiz.de/10010814751
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Information Technology and Electronic Information: An Ethical Dilemma
Desai, Mayur S.; Embse, Thomas J.von der; … - In: SAM advanced management journal : amj 73 (2008) 3, pp. 16-24
Persistent link: https://www.econbiz.de/10008109748
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US HRM principles: cross-country comparisons and two case applications in India
Amba-Rao, Sita C. - In: The international journal of human resource management 5 (1994) 3, pp. 755-778
Persistent link: https://www.econbiz.de/10007214684
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Multinational Corporate Social Responsibility, Ethics, Interactions and Third World Governments: An Agenda for the 1990s
Amba-Rao, Sita C. - In: Journal of business ethics : JOBE 12 (1993) 7, pp. 553-572
Persistent link: https://www.econbiz.de/10006954372
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Sustainability stakeholder capitalism : a moral vision of responsibility global financial risk management
Petrick, Joseph A. - In: Journal of business ethics : JOBE 99 (2011), pp. 93-100
Persistent link: https://www.econbiz.de/10009532974
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Enhancing ethical US HRM education and practice : integrity capacity and HRM professionalism
Petrick, Joseph A. - In: SAM advanced management journal : amj 77 (2012) 4, pp. 42-59
Persistent link: https://www.econbiz.de/10009716526
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Strengthening moral competencies at work through integrity capacity cultivation
Petrick, Joseph A. - In: Ethics training in action : an examination of issues, …, (pp. 207-226). 2014
Persistent link: https://www.econbiz.de/10010235419
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Toward responsible global financial risk management : the reckoning and reform recommendations
Petrick, Joseph A. - In: Journal of Asia Pacific business 10 (2009) 1, pp. 1-33
Persistent link: https://www.econbiz.de/10003830136
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Business leadership judgment integrity and sustainable competitive advantage in the global digital economy
Petrick, Joseph A. - In: Global business & economics review 1 (1999) 1, pp. 17-30
Persistent link: https://www.econbiz.de/10001595858
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Three pedagogical tools to advance management integrity capacity
Petrick, Joseph A. - In: Management education for integrity : ethically …, (pp. 50-71). 2011
Persistent link: https://www.econbiz.de/10011972540