Purpose – The purpose of this paper is threefold. First, to investigate the interpersonal communication skills that human resource (HR) managers expect managers in supervisory positions possess. Second, to identify which of these skills HR managers expect managers use to engender subordinate...

The need for a strategic shift in senior management philosophy which encourages and promotes a culture of total employee involvement towards the attainment of service quality is one of the major competitive challenges facing the Australian banking industry in the 1990s. Some of these issues are...

This paper questions whether a decision making approach based on rational processes is appropriate considering recent developments in decision theory. The paper begins by comparing the behaviour of managerial decision makers with the expected behaviour of newly empowered employees in TQM...

Changes in internal and external labor markets through externalization of the workforce or the development of contingent and core distinctions have been intensified in Australia by globalization, competitive pressures and political changes. An extensive literature describes and analyzes these...

In Australia, globalization, together with economic and political developments internal to the country, has resulted in deregulation of the former institution‐based system of industrial relations. The labor force is now more qualified, casualised and diverse than at any previous point in...

Advances in technology have significantly expanded the capacity of individuals to undertake their work role outside the confines of their employers’ premises, and changes in industrial relations policies and practices in Australia have facilitated organisational willingness to explore such...

Introduces the four papers that are included in the Focus section of International Journal of Manpower , and which were presented at the International Conference on Quality, Innovation and Knowledge held in Kuala Lumpur in 2002. These papers have their central focus on the people element of...

Considers the implications of Australia′s ageing population for future human resource management practice. Acknowledges that downsizing practices which initially targeted older workers may have contributed to raising the profile of their vulnerability and suggests reforms will be eeded in all...

Purpose – The purpose of this paper is to ascertain to what extent organisations specifically use communication skills as a key criterion in their selection and subsequent development of managerial staff. Design/methodology/approach – The paper presents empirical findings from...