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Total quality management in professional services - An examination. Part 2
Harte, H.G.; Dale, B.G. - In: Managing service quality : MSQ ; an international journal 5 (1995) 5, pp. 43-48
Persistent link: https://www.econbiz.de/10007209317
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Total quality management in professional services: An examination. Part 1
Harte, H.G.; Dale, B.G. - In: Managing service quality : MSQ ; an international journal 5 (1995) 4, pp. 38-43
Persistent link: https://www.econbiz.de/10007210164
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Improving quality in professional service organizations: A review of the key issues
Harte, H.G.; Dale, B.G. - In: Managing service quality : MSQ ; an international journal 5 (1995) 3, pp. 34-44
Persistent link: https://www.econbiz.de/10007210176
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Total quality management in professional services: An examination. Part 1
Harte, H.G.; Dale, B.G. - In: Managing service quality : MSQ ; an international journal 5 (1995) 4, pp. 38-43
Persistent link: https://www.econbiz.de/10007213374
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Improving quality in professional service organizations: A review of the key issues
Harte, H.G.; Dale, B.G. - In: Managing service quality : MSQ ; an international journal 5 (1995) 3, pp. 34-44
Persistent link: https://www.econbiz.de/10007213387
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Quality circles and total quality: a case study
Sherwood, K.F.; Dale, B.G.; Guerrier, Y. - In: Total quality management 4 (1993) 2, pp. 151-158
Persistent link: https://www.econbiz.de/10007218127
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Total quality management: a state-of-the-art survey of European 'industry'?
Wiele, T.Van de; Dale, B.G.; Timmers, J.; Bertsch, B.; … - In: Total quality management 4 (1993) 1, pp. 23-38
Persistent link: https://www.econbiz.de/10007218141
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The Use of the Quality Improvement Framework in Trafford Park
Dale, B.G. - In: The TQM magazine : the international bi-monthly for … 6 (1994) 3, pp. 48-55
Persistent link: https://www.econbiz.de/10007140318
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Techniques - Set-up time reduction and mistake proofing methods: An examination in precision component manufacturing
Patel, S.; Dale, B.G.; Shaw, P. - In: The TQM magazine : the international bi-monthly for … 13 (2001) 3, pp. 175-179
Persistent link: https://www.econbiz.de/10007113588
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Research and concepts - Total quality management: An examination of the writings from a UK perspective
Zain, Z.M.; Dale, B.G.; Kehoe, D.F. - In: The TQM magazine : the international bi-monthly for … 13 (2001) 2, pp. 129-137
Persistent link: https://www.econbiz.de/10007114576