Total Quality Management (TQM) has achieved some success as a philosophy of management in manufacturing industry. The differences between the manufacturing situation and that of tertiary education are examined to identify the similarities and differences and highlight the likely difficulties in...

In 1993, the TVS Partnership Proprietary Limited (TVS) was the first small business to be awarded the prestigious Australian Quality Award (AQA). TVS’s core business is a small architectural and landscape firm. This case study traces the firm over time, both before and after winning the award....

Reviews the main tenets of TQM and strategic HRM, and identifies both similarities and tensions between the two approaches. Presents a case study of Tubemakers Australia, winner of an Australian Quality Award. Illustrates how Tubemakers managed the integration of TQM and strategic HRM....

Both enterprise agreements (EAs) and the implementation of total quality management (TQM) have the goals of improving productivity and performance and distributing the gains of such improvement within workplaces and, in a broader context, making Australian products more competitive in the...