Exogenous, non-normative shocks to small businesses such as natural disasters have been understudied. Moreover, most disaster research on small businesses has focused on business recovery as a dichotomy at one point in time. However, disaster recovery for small businesses is an iterative process...

Post-disaster research is often plagued by displacement of subjects, loss of infrastructure, and the disruption of communication. Economic losses and business disruptions caused by a disaster tend to affect small businesses on a greater scale. With the majority of small businesses being operated...

In recent years, an understanding of how to effectively manage customer experience has become an important topic for both academicians and practitioners. In essence, how to manage customers' experiences at every business contact point is a critical element for increasing the likelihood of a...