Insurance in the pre-computer era : 1900-1940s -- Institutional context for information processing in early 20th century life insurance -- First impressions and first uses : insurance and tabulating, 1890-1911 -- The push towards printing : tabulating technology and insurance, 1910-1924 --...

In this paper we analyzed an online community based on a mailing list that was created as an internal marketing tool for launching a new network service. We focused on the change in communication over time among dispersed Sales representatives and the employees in a centralized Service...

We investigated how sales representatives (Salespeople) and members of a service business development department (the Service Dept.) communicated within an informal online community, particularly in relation to their use of other informal and formal communication channels. We found that while...