Purpose: The purpose of this paper is to develop a performance measurement model for the entire supply chain that includes balanced set of performance measures. Design/methodology/approach: The conceptual model was validated empirically in case companies through semi-structured interviews and...

Purpose: Lack of individual awareness of knowledge sharing practices to prevent identity theft is a significant issue for online retail organisations (OROs). Agile learning processes and sharing of knowledge is essential, but the lack of relevant training inhibits these processes within the...