How can firms extract value from already-implemented information technologies (IT) that support the work processes of employees? One approach is to stimulate employees to engage in post-adoptive extended use,i.e., to learn and apply more of the available functions of the implemented technologies...

Social interactions have become crucial and varied in the digital economy. However, the impact of the structural diversity of social network connections on users' decisions is still not well understood. Accurate measurements and rigorous causal evidence have been lacking, making it difficult to...

This study investigates the financial and operational implications of enterprise systems (ESs) in corporate risk management. Using matched difference-in-differences analyses based on ES implementation events, we document a significant reduction in the volatility of operating cash flows following...