We study the impact of customer information portability on market competition in customer-centric, technology-intensive service industries. By allowing customer information to be transferrable among service providers, portability in theory may help reduce switching costs and promote competition....

User contribution is critical to online communities but also difficult to sustain given its public goods nature. This paper studies the design of IT artifacts to motivate voluntary contributions in online communities. We propose a dynamic approach, which allows the effect of motivating...

The open-source software (OSS) production model has been gaining ground and even expanding to a broader class of products. A central virtue of OSS is co-creation through contributions and feedback from the user community, yet our knowledge of how to coordinate and maximize the benefit of such...

Although there are both process-related and human-related grounds for systematic performance variation across days of the week, this phenomenon has not been studied in operations management. Using actual transaction records from the U.S. Government's General Services Administration, we assess...

Viewing investment projects in new technologies as real options, this paper studies the effects of endogenous competition and asymmetric information on the strategic exercise of real options. We first develop a multi-period, game-theoretic model and show how competition leads to early exercise...

The criteria for evaluating a crowdfunding project vary from person to person. Some investors are concerned with the entrepreneurs' profiles, while others are more interested in the creativity behind the project. Most investors evaluate a project by referring to founder-generated content....