Purpose: With the advent of the smart home, where connectivity is facilitated by the internet of things, the provision of guest technologies in hotel service delivery has acquired greater significance. This ubiquity of technology implies that hotels need to view their technological offerings as...

Purpose: This paper aims to demonstrate how hospitality management research could benefit from the propositional style of theorizing, and how this approach could expand the scope of research in the discipline. Design/methodology/approach: Developing new theories could provide unique insights...

Purpose: Coopetition is the simultaneous cooperation and competition among firms operating in a specific market. It is particularly relevant in tourism where many competing suppliers (hotels in this case) contribute to the facilitation and delivery of the tourism product, i.e. the destination....

Drawing from contingency theory and the concept of entrepreneurship, this study investigates the viability of the small-scale agritourism business by identifying the environmental and operational characteristics unique to agritourism businesses and proposing a model to explain owner behavior in...

The study proposes that deal-seeking travelers' perception of risk may have a dual and contradicting impact on Expected Utility and, consequently, on their propensity to search for a better deal and book the travel product. According to a traditionally utilitarian motivation, a high level of...

This study examines the accuracy of various time series models in forecasting daily levels of occupancy. A reservation data set of 3 hotels that include over 3450 booking curves is used to test the performance of five models in forecasting occupancy levels up to 99 days in advance. Three...

Purpose: The pace of booking is a critical element in the accuracy of revenue management (RM) systems. Anecdotal evidence suggests that booking windows exhibit persistent shifts due to a variety of macro and micro factors. The article outlines several causes and tests the impact of the shifts...