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Pulling Customers Closer Through Logistics Service - Go beyond the basics. Answer customers' needs with flexible processes that keep them buying and help create a competitive niche...

Stank, Theodore P.; Daugherty, Patricia J.; Ellinger, … - In: Business horizons 41 (1998) 5, pp. 74-80

Persistent link: https://www.econbiz.de/10006198128

Voice of the Customer: The Impact on Customer Satisfaction

Stank, Theodore P.; Daugherty, Patricia J.; Ellinger, … - In: International journal of purchasing and materials management 33 (1997) 4, pp. 2-9

Persistent link: https://www.econbiz.de/10006395104

Concepts, Theory and Techniques - Marketing-Logistics Integration and Firm Performance

Stank, Theodore P.; Daugherty, Patricia J.; Ellinger, … - In: The international journal of logistics management 10 (1999) 1, pp. 11-24

Persistent link: https://www.econbiz.de/10007184366

Leveraging Logistics-Distribution Capabilities: The Effect of Logistics Service on Market Share - The article reports on a survey of buyers in the personal products industry, which...

Daugherty, Patricia J.; Stank, Theodore P.; Ellinger, … - In: Journal of business logistics : JBL 19 (1998) 2, pp. 35-52

Persistent link: https://www.econbiz.de/10006991541

Pulling customers closer through logistics service

Stank, Theodore P.; Daugherty, Patricia J.; Ellinger, … - In: Business Horizons 41 (1998) 5, pp. 74-80

Persistent link: https://www.econbiz.de/10005438809

Information Exchange, Responsiveness and Logistics Provider Performance

Stank, Theodore P.; Daugherty, Patricia J.; Ellinger, … - In: The International Journal of Logistics Management 7 (1996) 2, pp. 43-58

The impact of information exchange on suppliers' performance is investigated in the context of trade relationships formed between manufacturers and third party providers of international logistics services. A conceptual model that predicts the important linkages among information exchange,...

Persistent link: https://www.econbiz.de/10014780859

Marketing/Logistics Integration and Firm Performance

Stank, Theodore P.; Daugherty, Patricia J.; Ellinger, … - In: The International Journal of Logistics Management 10 (1999) 1, pp. 11-24

Functional areas within a firm must effectively interact and work together to plan, coordinate, and implement strategic initiatives. Interfunctional integration is believed to be directly related to a firm's competitiveness and profitability. The current research was undertaken to gain a greater...

Persistent link: https://www.econbiz.de/10014780898

Demand and supply integration : a conceptual framework of value creation through knowledge management

Esper, Terry L.; Ellinger, Alexander E.; Stank, Theodore P. - In: Journal of the Academy of Marketing Science 38 (2010) 1, pp. 5-18

Persistent link: https://www.econbiz.de/10003965740

Exploring the relationship between marketing and supply chain management: introduction to the special issue

Esper, Terry L.; Ellinger, Alexander E.; Stank, Theodore P. - In: Journal of the Academy of Marketing Science 38 (2010) 1, pp. 1-5

Persistent link: https://www.econbiz.de/10008384316

A Summary and Analysis of Multi-Item Scales Used in Logistics Research

Keller, Scott B.; Savitskie, Katrina; Stank, Theodore P.; … - In: Journal of business logistics : JBL 23 (2002) 2, pp. 83

Persistent link: https://www.econbiz.de/10006971788

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