Pennings, Joost M.E.; Wetzels, Martin G.M.; Meulenberg, … - In: European Journal of Marketing 33 (1999) 5/6, pp. 531-547
The financial services industry is one of the fastest growing service industries. The financial services industry includes financial derivatives markets such as options and futures markets. In order to ensure survival, firms providing financial services show a rapid product innovation. However,...