The intention of this paper is to investigate innovation outcomes associated with complementary sets of training practices. Our analysis is performed using a multiple linear regression model with lagged variables on several different service sectors. We lagged three training and technology...

Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Acknowledgments -- Author Bio -- Introduction -- Part 1 The Why: Why Are We Here? Why Does -- Why Am I Here? -- Chapter 1 The Good, the Bad, and the PR Nightmares -- The Good -- The Bad -- PR Nightmares --...