Purpose – Performance evaluation in supply chain management (SCM) is not a straightforward task. This becomes even more complicated while evaluating a process industry supply chain because of its inherently different characteristics. The purpose of this paper is to suggest a method to evaluate...

Purpose – Flexible system management has brought a concept of flexibility in all spheres including maintenance management. Considerable literature is available on various facets of flexibility management, namely, production, supply chain, day‐to‐day activities, etc.; however, not much...

Purpose – The purpose of this paper is to develop an innovative method of performance appraisal that will be useful for designing a structured training programme. Design/methodology/approach – Employees' performance appraisals are conducted using new approaches, namely data envelopment...

Purpose – The purpose of this paper is to highlight the importance of the concept of service quality in a supply chain and present a framework for its measurement. Design/methodology/approach – A literature review was conducted on key service quality models and measurement issues. Various...

Purpose – The purpose of this paper is to analyze different challenges for small and medium enterprises (SMEs) in India and China following globalization. It aims to describe the status of these enterprises and examine the roles of government policies and strategy development for...

Purpose: The ever-widening competitive global markets demand food business to demonstrate safe food supplies across the world. The causes of food borne illness are complex to determine and require a careful evaluation of all stages of food supply chain and food safety practices. The purpose of...

Purpose: The purpose of this paper is to develop the balance score card (BSC) approach based Lean Six Sigma (LSS) performance measurement system and investigate the critical measures currently practiced by Indian manufacturing organizations. Design/methodology/approach: This study offers...

Purpose: The purpose of this paper is to examine and compare extant framework in humanitarian supply chain management (HSCM) and to propose a framework on humanitarian supply chain (HSC) performance measurement based on the content, context and process. Design/methodology/approach: The...

Purpose: The purpose of this paper is to test the relationship between supply chain knowledge flow enablers (SCKFEs), knowledge flow performance and supply chain (SC) performance (operational performance, customer satisfaction, and financial performance) for Indian manufacturing organizations....

Purpose: As the construction industry undertakes complex and innovative projects, improving the labor productivity that helps accomplish the triple bottom line dimensions (time, schedule and performance) assumes greater importance. It is of even greater importance in developing countries like...