Trust is a binding force in most buyer‐supplier transactions. It is critical when uncertainty and asymmetric product information are present in the transaction of a supply chain. One of the important characteristics in developing trust among trading partners of an e‐enabled supply chain is...

Purpose – To explore the dissimilarities, if any, in supply chain practices among different sectors of Indian manufacturing industry through development and testing of some hypotheses. Design/methodology/approach – A questionnaire‐based survey was conducted on four sectors of the Indian...

Purpose – Utilizing data envelopment analysis (DEA), this paper seeks to examine the performance of 20 Indian B‐Schools, separating their profitability and marketability. The technique allows one to identify those management institutions which are able to utilize their resources in a most...

Purpose – The recent expansion in tertiary education in India, an increased student enrollment as well as global competition have created a challenge for the existence of the institutes. It has been realized that a quality of service is associated with customer satisfaction and it is one of...