Organisations are increasingly investing in knowledge management (KM) initiatives to promote the sharing, application, and creation of knowledge for competitive advantage. To guide and assess the progress of KM initiatives in organisations, various process models have been proposed but a...

Subsidized ICT access is often provided in less-developed regions of the world to bridge the digital divide. While such efforts can be helpful, their effectiveness depends on targeted users’ willingness to utilize the ICT provided. To better understand the phenomenon from users’...