Kleinaltenkamp, Michael; Corsaro, Daniela; Sebastiani, … - In: Journal of Service Theory and Practice 28 (2018) 5, pp. 609-635
Purpose: The purpose of this paper is to examine the role of proto-institutions that are new institutional subsystems that subsequently affect the current institutional arrangements in the evolution of service ecosystems. Design/methodology/approach: To shed light on the mode of action of...