Problem Definition: The Covid-19 pandemic allowed the Operations Management/Research (OM/OR) community to experiment with virtual conference formats, which are expected to provide substantial environmental benefits. It is unclear, however, how such format change affects the value conferences...

This study contributes to the debate on the environmental impacts of academic conferences by comparing the life cycle impacts of a sample of real-world in-person, virtual, and hybrid conferences with different features and organizers. Results show that virtual formats reduce impacts by 2-3...

Purpose The purpose of this paper is to explore the contingencies and characteristics of service recovery system (SRS) design. Design/methodology/approach Informed by extensive case study data from two large Italian retail banks, the theory-building study builds on the seven design...

Looks at the improvement initiatives which companies implement in operations, in the areas of design, supply and production. A number of initiatives are considered, including design computerization, flexible automation, linkages with suppliers and JIT. In the literature these initiatives have...

A unitary scheme which classifies certain subsystems, within production management, according to push and pull logics is proposed. The three subsystems described are: inventory management, manufacturing priority assignment and material picking and moving, and production planning. The...

Purpose – The purpose of this paper is to examine which environmental and social sustainability practices companies in the Italian fashion industry adopt and how these companies communicate their sustainability commitment through their corporate websites. Design/methodology/approach – The...