The use of information technology to facilitate transport logistics activities in support of responsive product movement is essential for contemporary supply chain operations to succeed. One neglected area towards achieving this goal is concerned with the role of supplier adaptation on the...

We describe the design and development of a radio-frequency identification (RFID)-based sushi management (RFSM) system in a conveyor-belt sushi restaurant to enhance operational efficiency. The system is designed to help a conveyor-belt sushi restaurant to achieve better inventory control,...

Supply chain flexibility (SCF) represents the capability of firms to respond to unanticipated changes in customer needs and competitor actions. Given the growing research interest in flexibility strategies, the development of a valid and reliable instrument to measure organizational responses...

This paper aims to use soft systems methodology (SSM) to identify management support system opportunities for managing energy and utility usage in textile manufacturing processes. It presents an approach based on SSM to analyze the complex situation of developing an effective energy and utility...

Global manufacturing companies have some pressing needs to improve production visibility and decision-making performance by implementing effective production monitoring and scheduling. This paper proposes a radio frequency identification (RFID)-based intelligent decision support system...

Discusses the potential of applying management support systems (MSS) in quality management in a service context and suggests a viable research direction. Describes a research framework using the critical success factor (CSF) analysis to identify factors critical to the success of service quality...

Most quality management researchers make inadequate use of statistical techniques, especially multivariate statistical methods. Applies two multivariate analysis techniques, principal component analysis (PCA) and correspondence analysis (CA), to analyse potential barriers to total quality...