Purpose – The purpose of this editorial is to introduce the International Journal of Culture, Tourism and Hospitality Research . Design/methodology/approach – The paper outlines the primary objective of IJCTHR . Findings – The journal is designed to serve as a valuable platform for new...

Purpose – Hospitality organizations, whether large or small, are complex entities requiring managers to work through frontline employees to manage every guest's moment of truth and meet their firms' goals and objectives. This study aims to test propositions that firms whose staffing policies...

Creating and sustaining trust in buyer‐seller relationships constitutes a critical strategic skill in the international travel trade. After conceptualizing the importance of trust between wholesale buyers and suppliers in a tourism context, this paper proposes a model composed of the factors...

Purpose – The purpose of this exploratory study is to examine the acculturation process of foreign‐born residents of the US. In particular, the study seeks to identify factors that influence acculturation of foreign residents, the degree to which their acculturation takes place and its...

Purpose – The purpose of this study is to develop a vacation stress model that shows the influence exerted by internal and external stressors on the overall stress appraisal of US residents. Design/methodology/approach – The paper undertakes a review of the relevant literature and develops a...

Leadership behaviors, as described by several authors, were factor analyzed. This resulted in four different types of behaviors demonstrated by leaders who were rated by their “followers”. The four types of behaviors are reviewed and discussed in light of the factor analysis study....

Purpose: The purpose of this paper is to review the impact electronic word-of-mouth (eWOM) has had on the hospitality and tourism industry and discuss the changes that will affect its future. The paper’s touchpoint is the authors’ earlier paper (Litvin et al., 2008), which proposed that...

Purpose: With the growing online review manipulation and fake reviews in the hospitality industry, it is not uncommon that a consumer encounters disconfirmation when comparing the existing online reviews with his/her own product or service evaluation. The purpose of this study is to investigate...

Purpose: Online review bias research has predominantly focused on self-selection biases on the user’s side. By collecting online reviews from multiple platforms and examining their biases in the unique digital environment of “Chinanet,” this paper aims to shed new light on the multiple...