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Organizational culture and leadership style : the missing combination for selecting the right leader for effective crisis management

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The lean enterprise

Gilbert, Kenneth C. - In: The management of strategy in the marketplace, (pp. 315-327). 2003

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Gilbert, Kenneth C. - 1985

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Nondeterministic polling systems

Srinivasan, Mandyam M. - In: Management science : journal of the Institute for … 37 (1991) 6, pp. 667-681

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Building lean supply chains with the theory of constraints

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Measuring the variance of customer waiting time in service operations

Zhao, Xiaofeng; Hou, Jianrong; Gilbert, Kenneth C. - In: Management decision : MD 52 (2014) 2, pp. 296-312

Purpose: Waiting lines and delays have become commonplace in service operations. As a result, customer waiting time guarantee is a widely used competition strategy in service industries. To implement waiting time guarantee strategy, managers need to not only know the average of waiting time, but...

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