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Business service quality in an e-commerce environment
Yang, Ying; Humphreys, Paul; McIvor, Ronan - 2006
This paper aims to investigate how to improve business service quality (BSQ) in an e-commerce environment. It also serves as a basis for developing a BSQ measurement instrument in an e-commerce environment. Design/methodology/approach – The paper examines BSQ along four inter-organisational...
Persistent link: https://www.econbiz.de/10009428488
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Setting the outsourcing research agenda : the top-10 most urgent outsourcing areas
Busi, Marco; McIvor, Ronan - In: Strategic outsourcing : an International journal 1 (2008) 3, pp. 185-197
Persistent link: https://www.econbiz.de/10003931632
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Integrating the critical success factor method into the business process outsourcing decision
McIvor, Ronan; Humphreys, Paul; McKittrick, Alan - In: Technology analysis & strategic management 22 (2010) 3, pp. 339-360
Persistent link: https://www.econbiz.de/10003969780
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Integrating design metrics within the early supplier selection process
Humphreys, Paul; Huang, George; Cadden, Trevor; McIvor, … - In: Journal of purchasing and supply management 13 (2007) 1, pp. 42-52
Persistent link: https://www.econbiz.de/10003501879
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Performance management and the outsourcing process : lessons from a financial services organisation
McIvor, Ronan; Humphreys, Paul; McKittrick, Alan; Wall, Tony - In: International journal of operations & production … 29 (2009) 10, pp. 1025-1048
Persistent link: https://www.econbiz.de/10009523741
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A multi-theory approach to understanding the business process outsourcing decision
Gerbl, Martina; McIvor, Ronan; Loane, Sharon; … - In: Journal of world business : JWB 50 (2015) 3, pp. 505-518
Persistent link: https://www.econbiz.de/10011333374
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Applying genetic algorithms to dampen the impact of price fluctuations in a supply chain
Lu, J.; Humphreys, Paul; McIvor, Ronan; Maguire, Liam; … - In: International journal of production research 50 (2012) 19, pp. 5396-5414
Persistent link: https://www.econbiz.de/10009668011
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Risk, risk management practices, and the success of supply chain integration
Wiengarten, Frank; Humphreys, Paul; Gimenez, Cristina; … - In: International journal of production economics 171 (2016), pp. 361-370
Persistent link: https://www.econbiz.de/10011437451
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An analysis of the application of process improvement techniques in business process outsourcing
McIvor, Ronan - In: International journal of quality & reliability management 33 (2016) 3, pp. 321-343
Persistent link: https://www.econbiz.de/10011564094
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Making the business process outsourcing decision : why distance matters
Gerbl, Martina; McIvor, Ronan; Humphreys, Paul - In: International journal of operations & production … 36 (2016) 9, pp. 1037-1064
Persistent link: https://www.econbiz.de/10011566441