MEHTA, ANJU; ARMENAKIS, ACHILLES; MEHTA, NIKHIL; IRANI, … - In: Journal of Labor Research 27 (2006) 3, pp. 324-338
We identify managerial challenges and opportunities faced by business process outsourcing (BPO) firms in India by interviewing 28 executives in lower (n 3 10), middle (n 3 11), and upper management (n 3 7) in 15 BPO firms. Content analysis of the responses revealed human resources- and...