One of the important features of airport passenger terminal layout is passenger orientation (wayfinding). Many people have difficulty in locating their desired destination within an airport despite the availability of information signs. This paper describes the use of a quantitative measure, or...

Passenger transportation in most large cities relies on an efficient mass transit system, whose line configuration has direct impacts on the system operating cost, passenger travel time and line transfers. Unfortunately, the interplay between transit line configuration and passenger line...

A methodology for developing level of service (LOS) standards at airport passenger terminals based on user perceptions is developed. The underlying concept is the derivation of quantitative values for passenger perceptions of service based on airport surveys. The check-in counter component is...

Traditional airport planning and design considers the airport as an isolated entity accessed by aircraft and passengers. However, airports are rarely the final destination of air passengers - these have a need to access the airport from a widely distributed set of origins/destinations. The...