Kyriakidou, Olympia; Gore, Julie - In: Benchmarking: An International Journal 12 (2005) 3, pp. 192-206
Purpose – To provide positive benchmarking examples of hospitality, tourism and leisure small management enterprises in the area of organizational culture. Design/methodology/approach – Extreme case sampling was used; locating information‐rich key informants or critical cases. A total of 89...