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Prädikatoren der Preisbereitschaft von Kunden : Status-quo der aktuellen Sales- und Service-Forschung
Wieseke, Jan; Haumann, Till - In: Professionelles Sales & Service Management : Vorsprung …, (pp. 169-205). 2010
Persistent link: https://www.econbiz.de/10003973409
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Ist Marktorientierung ansteckend? : der Transfer der Marktorientierung über Hierarchieebenen ; eine empirische Mehrebenenuntersuchung
Kraus, Florian; Lingenfelder, Michael; Wieseke, Jan - In: Journal of business economics : JBE 80 (2010) 4, pp. 383-416
Persistent link: https://www.econbiz.de/10003956288
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Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan; Ullrich, Johannes; Christ, Oliver; Dick, … - 2008
Persistent link: https://www.econbiz.de/10003697145
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Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan; Ullrich, Johannes; Christ, Oliver; Dick, … - In: Marketing letters : a journal of research in marketing 18 (2007) 4, pp. 265-278
Persistent link: https://www.econbiz.de/10003549619
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Mitarbeiter-Performance im Servicekontakt - Modellierung und Messung mittels Mystery Shopping im Tourismus
Lingenfelder, Michael; Schmidt, Karsten; Wieseke, Jan - In: Dienstleistungscontrolling, (pp. 181-210). 2005
Persistent link: https://www.econbiz.de/10003302041
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Toward a contingency framework of interpersonal influence in organizational identification diffusion
Kraus, Florian; Ahearne, Michael; Lam, Son K.; Wieseke, Jan - In: Organizational behavior and human decision processes : … 118 (2012) 2, pp. 162-178
Persistent link: https://www.econbiz.de/10009568854
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On the role of empathy in customer-employee interactions
Wieseke, Jan; Geigenmüller, Anja; Kraus, Florian - In: Journal of service research : JSR 15 (2012) 3, pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
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How leaders’ motivation transfers to customer service representatives
Wieseke, Jan; Kraus, Florian; Alavi, Sascha H.; … - In: Journal of service research : JSR 14 (2011) 2, pp. 214-233
Persistent link: https://www.econbiz.de/10009266739
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The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven; Kolberg, Anika; Haumann, Till; Wieseke, Jan - In: Journal of service research : JSR 18 (2015) 4, pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
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When sales managers and salespeople disagree in the appreciation for their firm : the phenomenon of organizational identification tension
Kraus, Florian; Haumann, Till; Ahearne, Michael; … - In: Journal of retailing 91 (2015) 3, pp. 486-515
Persistent link: https://www.econbiz.de/10011377066