Purpose – Many of the benefits of Six Sigma (SS) programs stem from the proper use of tools within team‐based improvement projects. However, teams often struggle with selecting and integrating the best tools to use in their projects, compromising not only the project completion but also the...

Recent research indicates that teams are an essential element of most leading organizations (Mohrrnan, Cohen, & Mohrrnan, 1995). With the proliferation of team use comes the need for research to better define the design and management requirements unique to specific types of teams. This research...

Recent research on management control and performance measurement and management (PMM) points towards a concern to provide suitable systems in nonprofit organizations (NPOs). However, few attempts have been made to understand these organizations and how their peculiarities influence this...

Purpose: Evidence suggests that hospitals are having problems achieving continuous improvement project (CIP) goals or sustaining their results. Therefore, the purpose of this paper is to identify those critical success factors (CSFs) most strongly related to CIP success in hospitals...

Purpose: This study aims to conduct a literature review on factors that influence the implementation and design of performance measurement systems in nonprofit organizations. Design/methodology/approach: The research strategy is conceived through a literature review focused on the analysis of...

Purpose – The purpose of this paper is to describe and illustrate an application of a tool for assessing the maturity and effectiveness of enterprise performance measurement systems. Design/methodology/approach – Assessment elements were defined based on the literature, and the scoring...