Asif, Muhammad; Joost de Bruijn, Erik; Douglas, Alex; … - In: International Journal of Quality & Reliability Management 26 (2009) 8, pp. 778-794
Purpose – This paper seeks to elaborate the reasons why quality management programs (QMPs) frequently fail to produce the intended results, and to demonstrate how QMPs could be effectively institutionalised in an organisational setting. Design/methodology/approach – A survey of literature...