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Performance measurement and management control : the relevance of performance measurement and management control research

Epstein, Marc J. (ed.); Verbeeten, Frank (ed.); … - Conference on Performance Measurement and Management … - 2018

This volume contains exemplary papers that were presented at the 2017 Conference on Performance Measurement and Management Control in Nice, France, by researchers in the field from North America, South America, Africa, Europe, and Asia.This book represents a collection of innovative research in...

Persistent link: https://www.econbiz.de/10012049515

Performance measurement and management control : contemporary issues

Epstein, Marc J. (ed.); Verbeeten, Frank (ed.); … - 2016

Volume 31 of Studies in managerial and financial accounting (SMFA) covers contemporary issues in performance measurement and management control.These papers are taken from 8th Conference on performance measurement and management control 2015. The topic of this edition is contemporary issues in...

Persistent link: https://www.econbiz.de/10012050351

Creativity and control : a paradox : evidence from the levers of control framework

Speklé, Roland F.; Elten, Hilco J. van; Widener, Sally K. - In: Behavioral research in accounting 29 (2017) 2, pp. 73-96

Persistent link: https://www.econbiz.de/10011764152

Insights on the use of surveys to study management control systems

Speklé, Roland F.; Widener, Sally K. - In: Accounting, organizations and society : an … 86 (2020), pp. 1-6

Persistent link: https://www.econbiz.de/10012426063

An empirical analysis of the levers of control framework

Widener, Sally K. - In: Accounting, Organizations and Society 32 (2007) 7-8, pp. 757-788

Persistent link: https://www.econbiz.de/10005262088

An empirical investigation of the relation between the use of strategic human capital and the design of the management control system

Widener, Sally K. - In: Accounting, Organizations and Society 29 (2004) 3-4, pp. 377-399

Persistent link: https://www.econbiz.de/10005262151

Associations between strategic resource importance and performance measure use: The impact on firm performance

Widener, Sally K. - In: Management accounting research 17 (2006) 4, pp. 433-457

Persistent link: https://www.econbiz.de/10007305792

The Use of Management Control Mechanisms to Mitigate Moral Hazard in the Decision to Outsource

SEDATOLE, KAREN L.; VRETTOS, DIMITRIS; WIDENER, SALLY K. - In: Journal of Accounting Research 50 (2012) 2, pp. 553-592

Persistent link: https://www.econbiz.de/10010544058

The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers

Anderson, Shannon W.; Baggett, L. Scott; Widener, Sally K. - In: Manufacturing & Service Operations Management 11 (2009) 1, pp. 52-69

Research in consumer psychology shows that customers seek reasons for service failures and that attributions of blame moderate the effects of failure on the level of customer satisfaction. This paper extends research on service operations failures by hypothesizing that attributions of blame also...

Persistent link: https://www.econbiz.de/10009218708

Management accounting and control practices in a lean manufacturing environment

Fullerton, Rosemary R.; Kennedy, Frances A.; Widener, … - In: Accounting, Organizations and Society 38 (2013) 1, pp. 50-71

A lean strategy is rapidly becoming the dominant paradigm in manufacturing. Kennedy and Widener (2008) use a case study to develop a theoretical framework of management accounting and control practices for firms following a lean manufacturing strategy. We build on Kennedy and Widener (2008) by...

Persistent link: https://www.econbiz.de/10010608659