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A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement

Tsafarakis, Stelios; Kokotas, Theodosios; Pantouvakis, … - In: Journal of air transport management 68 (2018), pp. 61-75

Persistent link: https://www.econbiz.de/10011845851

The role of agility and organisational learning culture in forming long lasting relations in shipping

Pantouvakis, Angelos; Karakasnaki, Maria - In: International journal of shipping and transport … 10 (2018) 2, pp. 160-180

Persistent link: https://www.econbiz.de/10011861108

The human talent and its role in ISM code effectiveness and competitiveness in the shipping industry

Pantouvakis, Angelos; Karakasnaki, Maria - In: Maritime policy and management : MPM 45 (2018) 5/6, pp. 649-664

Persistent link: https://www.econbiz.de/10011934011

Role of the human talent in total quality management-performance relationship: an investigation in the transport sector

Pantouvakis, Angelos; Karakasnaki, Maria - In: Total quality management & business excellence : an … 28 (2017) 9, pp. 959-973

Persistent link: https://www.econbiz.de/10011778023

Testing the SERVQUAL scale in the passenger port industry: a confirmatory study

Pantouvakis, Angelos; Chlomoudis, Constantinos; Dimas, … - In: Maritime Policy & Management 35 (2008) 5, pp. 449-467

A key question is whether the service quality instruments developed for other services’ industries may be used to gauge service quality perceptions in shipping. Grounded on similar studies that test the most widely used American service quality instrument, SERVQUAL, in the commercial shipping...

Persistent link: https://www.econbiz.de/10010605660

Does ISO 9000 series certification matter for the financial performance of ports? Some preliminary findings from Europe

Pantouvakis, Angelos; Dimas, Athanassios - In: Maritime Policy & Management 37 (2010) 5, pp. 505-522

This article investigates the role of ISO 9000 certification on the financial performance of the port authorities. The financial and scale efficiency of 18 European port authorities, some certified and some not, have been reviewed and results derived using data envelopment analysis. The inputs...

Persistent link: https://www.econbiz.de/10010605824

Testing the SERVQUAL scale in the passenger port industry: a confirmatory study

Pantouvakis, Angelos; Chlomoudis, Constantinos; Dimas, … - In: Maritime policy and management : MPM 35 (2008) 5, pp. 449-468

Persistent link: https://www.econbiz.de/10008147195

Customer satisfaction and loyalty in the eyes of new and repeat customers: Evidence from the transport sector

Pantouvakis, Angelos; Lymperopoulos, Konstantinos - In: Managing service quality : MSQ ; an international journal 18 (2008) 6, pp. 623

Persistent link: https://www.econbiz.de/10008147810

Does ISO 9000 series certification matter for the financial performance of ports? Some preliminary findings from Europe

Pantouvakis, Angelos; Dimas, Athanassios - In: Maritime policy and management : MPM 37 (2010) 5, pp. 505-523

Persistent link: https://www.econbiz.de/10008707344

The relative importance of service features in explaining customer satisfaction: A comparison of measurement models

Pantouvakis, Angelos - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 366-388

Persistent link: https://www.econbiz.de/10008434814