Zhu, Xiaoning; Zhang, Qun; Zhang, Lingping; Yang, Jiaqin - In: Journal of Electronic Commerce in Organizations (JECO) 11 (2013) 2, pp. 23-40
For companies to take full advantage of the potential offered by the Web, it is essential that their e-commerce websites be prepared and organized in highly usable manner. Companies with better website quality will save time and money, promote customer satisfaction and continued business, and...