Li, Jiunn-Ger Tony; Kim, Jai-Ok; Lee, So Young - In: The Service Industries Journal 29 (2009) 5, pp. 635-652
Crowded retail shopping conditions can result from many shoppers being present during a given time and at a given place, as well as from limited customer space owing to inadequate floor layout design and allocation of fixtures and merchandise on the floor. This study investigated the effects of...