Economou, Antonis; Kapodistria, Stella - In: European Journal of Operational Research 203 (2010) 1, pp. 143-155
We consider a single server unreliable queue represented by a 2-dimensional continuous-time Markov chain. At failure times, the present customers leave the system. Moreover, customers become impatient and perform synchronized abandonments, as long as the server is down. We analyze this model and...