Drawing on the results from a questionnaire survey conducted in Taiwan, this paper discusses the experiences of small and medium‐sized enterprises (SMEs) in ISO 9000 certification. The empirical results indicate that the pursuit of ISO helps Taiwanese SMEs gain benefits in...

Total quality management (TQM) has been a widely applied process for improving competitiveness around the world. The implementation of TQM usually consists of both TQM philosophy from Deming’s “14 points”, Juran’s “ten steps”, and Crosby’s “14 steps” and techniques such as SPC,...