Effective decision support systems (DSS) must supply decision- makers with information that allows them to make correct judgments. Unfortunately, human intuitive judgments are subject to a number of biases. Among the judgments that a user of a DSS must make is the selection of an appropriate...

While the application service provider (ASP) market continues to grow, it is fiercely competitive, and ASPs encounter difficulties in retaining customers and achieving long-term profitability. One stream of prior literature suggests that customer loyalty is driven by service quality, while...

This study was initiated to develop insights into the strategic directions and operational priorities West Michigan manufacturing organizations are setting for themselves. Specifically, this study examines the applicability and actual implementation of operations strategy elements by small and...

In order to capitalize on the various technical and behavioural skills needed for a project, system development activities frequently are performed by teams. By surveying 239 information systems (IS) professionals, reports how IS managers, project leaders, and system analysts evaluate the...

Purpose: Two challenges faced by automotive component design projects within contracted design agencies are (1) specification changes requested by the manufacturers and (2) product information or core technology knowledge leakage to external actors. We examine the effects of targeted boundary...